Refund policy

Return & Replacement

At Wishberrie, we carefully inspect and pack every order before dispatch. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos/videos of the product and packaging.

Eligible Returns/Replacement

A return or replacement may be accepted when:

* The product received is damaged or defective.
* You received an incorrect product.
* The product is unused and in its original packaging.
* All original packaging and accessories are included.

Returns/replacements may not be accepted if:

* The product has been worn or used.
* The product has been damaged after delivery.
* The product is not in its original condition or packaging.
* The return request is made after the specified return period.
* The customer refuses to accept the shipment after it has been dispatched.

How to Request a Return

Please contact Wishberrie Customer Support within 48 hours of delivery at shopwishberrie@gmail.com. Include your order number and clear photos/videos showing the issue.

After reviewing the request, we will confirm whether the return or replacement is approved and provide the necessary instructions.

Refunds

For an approved refund, the refund will be processed to the original payment method used for the order, subject to applicable payment-provider processing times.

For Cash on Delivery orders, an approved refund will be processed through a suitable bank-transfer method after the required details are provided.

Order Cancellation

Orders can be cancelled within 24 hours of placing the order, provided the order has not already been processed or shipped.

If an order has already been shipped, cancellation may not be possible. Please contact Customer Support as soon as possible.

Important

Please record an unboxing video when opening your package. This may be required to verify claims involving damaged, missing, or incorrect products.