Returns, Exchanges & Cancellation Policy

At Wishberrie, we want you to shop with confidence. If you’re not completely happy with your purchase, you can request a return or exchange within 7 days of delivery.

Please read the policy below before placing your order.

Returns

We accept return requests within 7 days of delivery.

Please note: We do not provide cash or bank refunds for returns. Approved returns are issued as Wishberrie Store Credit only.

A ₹80 return and reverse shipping fee will be charged per entire order, regardless of the number of items being returned.

For missing or damaged products, you must contact us within 24 hours of delivery.

To Qualify for a Return

Your return will be accepted only if:

• The return request is made within 7 days of delivery.

• The product is unused and in brand-new condition.

• All original tags and packaging are intact.

• The original invoice is available.

• The product has no stains, scratches, damage, or signs of use.

• All embellishments and accessories are intact.

• The complete product received is returned.

Returns Will Not Be Accepted If:

• The return request is made after 7 days of delivery.

• The product has been used, worn, washed, altered, or damaged by the customer.

• The product is not in its original condition.

• Original tags, packaging, invoice, or other included items are missing.

• A free gift received with the order is not returned along with the product.

• Only individual items from a promotional/combo package are returned.

• The product is a sale item or was purchased using a credit note/store credit, unless otherwise approved by Wishberrie.

• The product is sent back without first raising a return request.

• The product does not meet our return conditions after inspection.

Wishberrie reserves the right to reject a return if the product does not meet the above conditions.

How to Request a Return

Step 1: Contact Us

WhatsApp us at +91 95111 15725 with:

• Your order number

• Name of the product you want to return

• Reason for the return

• Photos/videos of the product, if required

You can also contact us through the email address mentioned on our website.

Step 2: Return Approval

Our customer care team will review your request and respond within 24 hours.

If your return is approved, we will arrange the reverse pickup from your address.

Step 3: Product Inspection

Once we receive the product, it will be inspected to make sure it meets our return conditions.

If approved, the return amount will be issued as Wishberrie Store Credit, after deducting the applicable ₹80 return fee.

Store Credit

For approved returns, we provide Wishberrie Store Credit instead of a cash or bank refund.

You can use your Store Credit to purchase eligible products from Wishberrie.com.

How to Use Your Store Credit

1. Visit Wishberrie.com and add your favourite products to your cart.

2. Proceed to checkout.

3. Apply your Store Credit, if available.

4. The eligible amount will be deducted from your order total.

If you have any issues using your Store Credit, contact our customer support team:

WhatsApp: +91 95111 15725

Damaged or Defective Products

If you receive a product that is damaged, defective, or damaged during shipping, please contact us within 24 hours of delivery.

Please send us clear photos/videos of the product along with your order number.

After verification, if the damage is confirmed to be from our side or during shipping, we will arrange a replacement.

Please note: Damaged products are eligible for replacement only. We do not provide cash or bank refunds for damaged products.

Missing Products

If any product is missing from your order, please contact us within 24 hours of delivery.

Please share:

• Order number

• Photos/videos of the package received

• Details of the missing product

Our team will verify the issue and provide an appropriate solution.

Exchanges

We offer exchanges within 7 days of delivery.

To be eligible for an exchange:

• The product must be unused and in brand-new condition.

• Original tags and packaging must be intact.

• The product should not have any damage, stains, scratches, or signs of use.

• The product must meet our exchange conditions after inspection.

A ₹80 exchange and reverse shipping fee will be charged per entire order.

To request an exchange, WhatsApp us at:

+91 95111 15725

International Returns

Please note that free return shipping is not available for international orders.

Any applicable international return shipping charges will be borne by the customer.

Order Cancellation

Can I cancel my order?

You can request cancellation before your order is shipped.

Once your order has been shipped, it cannot be cancelled.

COD Orders

For COD orders, cancellation is possible only before the order is shipped.

Prepaid Orders

For prepaid orders, if the cancellation is accepted before shipping, the amount will be provided as Wishberrie Store Credit.

We do not provide bank/cash refunds for prepaid order cancellations.

Once an order has been shipped, cancellation will not be possible.

Customised Jewellery

Customised or personalised jewellery is non-returnable and non-exchangeable once the order has been placed.

However, if you receive a customised product that is damaged or defective, please contact us within 24 hours of delivery with clear photos/videos.

After verification, if the issue is confirmed, we will arrange a replacement.

Important Information

• We recommend recording an unboxing video when opening your package. This can help us verify any damage, missing items, or issues with your order.

• Return and exchange requests must be raised within the specified time period.

• Products must be returned in their original condition with tags and packaging intact.

• Return/exchange approval is subject to product inspection.

• Refusing to accept a shipment after it has been shipped may make the order ineligible for refund, return, or replacement.

Need Help?

We're happy to help!

Wishberrie

WhatsApp: +91 8188841100

Website: Wishberrie.com

Customer Support Hours: Monday to Saturday, 10 AM – 6 PM